Shipping policy

Thank you for shopping with us! Every blanket is made to order especially for you. Below is everything you need to know from the moment you place your order until it arrives at your doorstep.

At a Glance

Estimated delivery is approximately 2.5–3.5 weeks from the date your order is placed.

Order Processing (2–3 Business Days)

Once your order is placed, we carefully review and prepare it before production begins. During this stage, we verify your payment, confirm your order details, and shipping information. You'll receive an order confirmation email shortly after your purchase, and we'll begin preparing your item for production.

Production Time (3–5 Business Days)

We do not keep pre-made blankets in stock. Every blanket is produced specifically for each order, allowing us to create a product made just for you. This made-to-order process helps reduce unnecessary waste while ensuring every blanket meets our quality standards.

Please note that production may take slightly longer during holidays or periods of high demand.

Shipping & Delivery (6–10 Business Days)

After production is complete, your blanket is carefully packed and handed over to one of our trusted shipping partners.

Standard shipping generally takes 6–10 business days depending on your delivery destination. Orders may be fulfilled from different production facilities, so shipping times can vary slightly between locations.

Total Delivery Estimate

From the day you place your order, you can generally expect your blanket to arrive within 11–18 business days (approximately 2.5–3.5 weeks).

Please note that business days do not include weekends or public holidays.

Order Tracking

As soon as your order has been shipped, we'll send you a shipping confirmation email with your tracking number so you can follow your blanket every step of the way.

If you haven't received your tracking information within 7 business days after placing your order, please check your spam or junk folder before contacting us.

Shipping Destinations

We proudly ship worldwide.

If you're unsure whether we deliver to your country or region, please contact us before placing your order.

Shipping Costs

Shipping charges are calculated automatically during checkout based on your delivery address.

If your order qualifies for a free shipping promotion, it will be applied automatically at checkout.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, import taxes, VAT, or other fees charged by your country's customs authority.

These charges are not included in your order total or shipping cost and are the responsibility of the customer.

Customs policies vary by country, and we recommend contacting your local customs office if you have any questions regarding these fees.

Shipping Delays

Although we work hard to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Carrier delays

• Customs inspections

• Severe weather

• Public holidays

• High shipping volumes

• Other unforeseen events

While we strive to meet every delivery estimate, shipping times are not guaranteed. We appreciate your patience should your order take longer than expected.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your purchase.

We are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.

If a package is returned because of an address error, additional shipping charges may apply before the order can be reshipped.

Lost or Damaged Packages

If something isn't right with your order, don't worry—we're here to help.

Just send us your order number along with any photos or details, and we'll work to resolve the issue as quickly as possible.

Contact Us

Have a question? We'd love to help!

Feel free to reach out through our Contact Us page or email us at info@spiritthread.net

We'll reply within 24–48 business hours.